Frequently Asked Questions
Everything you need to know about our signature roomwear and accessories.
What makes Gelato Pique fabrics unique?
Our signature fabrics, such as 'Gelato', 'Smoothie', and 'Powder', are engineered for specific tactile experiences ranging from sponge-like softness to a cool, silky touch. We prioritize comfort and moisture-wicking properties to ensure the ultimate loungewear experience.
How should I care for my loungewear to maintain its softness?
To preserve the delicate texture of our fabrics, we recommend hand washing in cold water with a neutral detergent or using a laundry net on a delicate machine cycle. Always lay flat to dry in the shade and avoid using fabric softeners which can weigh down the fibers.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain intimate items and sale products may be final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination. Please be aware that international orders may be subject to local customs duties and taxes.
How do I determine the right size for me?
Our items typically follow Japanese sizing standards, which may run smaller than US or EU sizing. We provide a detailed size guide on each product page with specific measurements to help you find your perfect fit.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can select our signature gift wrapping service and include a personalized message to make your gift of 'dessert-inspired' comfort even more special.